Privacy Policy

This Privacy Policy describes how DIRACAI PRIVATE LIMITED (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our') collects, uses, stores, shares and protects your personal information when you access or use our website https://diracai.com/, mobile application, and related services (collectively, the 'Platform').

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy applies to all users of the Platform, including visitors, registered users, and customers.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree with any part of this policy, please do not use our Platform.

We collect several types of information from and about users of our Platform, including:

a) Personal Information: Information that identifies you personally, such as your name, email address, phone number, postal address, date of birth, government-issued identification numbers, and payment information.

b) Non-Personal Information: Information that does not directly identify you, such as your browser type, device type, operating system, IP address, referring URLs, and usage data about how you interact with our Platform.

c) Cookies and Tracking Technologies: We and our service providers may use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities and to remember your preferences.

We collect this information when you register an account, fill out forms, make purchases, participate in surveys, contact customer support, or otherwise interact with our Platform.

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Platform and services.

• To process your transactions and send you related information, including purchase confirmations and invoices.

• To send you technical notices, updates, security alerts, and support and administrative messages.

• To respond to your comments, questions, and requests and provide customer service.

• To communicate with you about products, services, offers, promotions, and events and provide other news or information about us and our partners.

• To monitor and analyze trends, usage, and activities in connection with our Platform.

• To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of DIRACAI and others.

• To personalize your experience and deliver content and product offerings relevant to your interests.

• For any other purpose with your consent.

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them).

Third-party service providers, such as analytics providers, may also use cookies or similar technologies to collect information about your online activities over time and across different websites.

We do not sell, trade, or rent your personal information to third parties without your explicit consent, except in the following circumstances:

a) Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processing, data analysis, email delivery, hosting services).

b) Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such transaction.

c) Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

d) Protection of Rights: We may disclose your information to enforce our terms and conditions, protect our rights, privacy, safety, or property, and that of our affiliates, you, or others.

We require third parties to respect the security of your data and to treat it in accordance with applicable law.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure socket layer technology (SSL), and access controls.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You may request that we correct inaccurate or incomplete information.

• Deletion: You may request that we delete your personal information, subject to certain exceptions.

• Objection: You may object to our processing of your personal information.

• Restriction: You may request that we restrict the processing of your personal information.

• Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.

• Withdraw Consent: Where we rely on consent to process your information, you may withdraw that consent at any time.

To exercise these rights, please contact us using the information provided in the 'Contact Us' section. We will respond to your request in accordance with applicable law.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from any further processing until deletion is possible.

Our Platform is not intended for children under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal information, to India and process it there. By using our Platform, you consent to such transfer and processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Effective Date' at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Platform after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

DIRACAI PRIVATE LIMITED

TRIDENT GALAXY APARTMENT, KALINGANAGAR,

Paikarapur, Khordha, Odisha, 752054, India

Email: privacy@diracai.com

Phone: +91 7008639757

We will attempt to resolve your complaint or request within a reasonable timeframe.